Refund Policy

At awevape.com, we strive to provide our customers with the highest quality disposable vapes from leading brands in Europe. To ensure your satisfaction, we have established a clear and fair refund policy.

We offer a 7-day return window from the date you receive your order for eligible returns.

To qualify for a return, items must meet the following criteria:

• The product is in its original condition and unused.
• All tags must remain intact.
• The item must be in its original packaging.
• A proof of purchase or receipt is required.

Initiating a Return

To initiate a return, please contact us at [email protected]. Once your request is approved, we will provide you with a return shipping label and detailed instructions on how to send the package. Please note that unauthorized returns will not be accepted.

Upon receiving your order, we encourage you to inspect it thoroughly. If you find any defects, damages, or discrepancies, please notify us immediately for prompt resolution.

Certain items are non-returnable, including:

• Perishable goods
• Custom items
• Personal care products
• Hazardous materials
• Flammable liquids or gases

If you have questions about the eligibility of specific items for return, please reach out to us.

For exchanges, the best approach is to return the original item. Once your return is approved, you can place a new order for the desired item.

Customers within the European Union are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order without providing a reason. The item must be unworn, unused, with tags attached, and in its original packaging. A proof of purchase is required.

After we receive and inspect your returned item, we will inform you of the status of your refund. If approved, refunds will be processed back to your original payment method within 10 business days. Please be aware that additional processing time by your bank or credit card company may apply. If more than 15 business days pass after approval without receiving your refund, please contact us at [email protected].

Thank you for choosing awevape.com. Your satisfaction is our top priority as we continue to provide you with the best disposable vapes available in Europe.