FAQs

Frequently Asked Questions( FAQ )

Payment

We accept various payment methods, including credit cards, debit cards, cryptocurrency, and more. You can view the available payment options on the checkout page.
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
You can request an invoice during checkout, and we will send it to you via email.
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Shipping

Free shipping in the US and Australia. Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain. Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia（expcet Kalimantan Island）
Country Shipping Method Shipping Time
USA Local UPS Ground 10~15 Days
UK Local DPD Express 7~12 Days
Germany UPS/DPD/DHL Germany 8~15 Days
France UPS/DPD/DHL Germany 10~15 Days
Belgium UPS/DPD/DHL Germany 10~15 Days
Luxembourg UPS/DPD/DHL Germany 10~15 Days
Netherlands UPS/DPD/DHL Germany 10~15 Days
Czech Republic UPS/DPD/DHL Germany 10~15 Days
Poland UPS/DPD/DHL Germany 10~15 Days
Croatia UPS/DPD/DHL Germany 10~15 Days
Slovakia UPS/DPD/DHL Germany 10~15 Days
Slovenia UPS/DPD/DHL Germany 10~15 Days
Finland UPS/DPD/DHL Germany 10~15 Days
Denmark UPS/DPD/DHL Germany 10~15 Days
Sweden UPS/DPD/DHL Germany 10~15 Days
Austria UPS/DPD/DHL Germany 10~15 Days
Italy UPS/DPD/DHL Germany 10~15 Days
Hungary UPS/DPD/DHL Germany 10~15 Days
Lithuania UPS/DPD/DHL Germany 10~15 Days
Estonia UPS/DPD/DHL Germany 10~15 Days
Latvia UPS/DPD/DHL Germany 10~15 Days
Greece UPS/DPD/DHL Germany 10~15 Days
Ireland UPS/DPD/DHL Germany 10~15 Days
Portugal UPS/DPD/DHL Germany 10~15 Days
Spain UPS/DPD/DHL Germany 10~15 Days
UAE (Dubai only) Dubai dedicated line 12~18 Days
South Africa South Africa dedicated line 15~25 Days
Vietnam Vietnam dedicated line 3~5 Days
West Malaysia Malaysia dedicated line 4~8 Days
Other countries Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details. Your customs may require you to provide business license too. (if any)
Free shipping is available in the US and Australia.
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Not required for now, except in Canada and Denmark.
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

Security

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

Returns

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at [email protected] to request changes.
We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted. Feel free to reach out to us at [email protected] for any questions related to returns.