Refund Policy

Welcome to AweVape’s Refund Policy

Thank you for choosing AweVape for your disposable vape needs. We are dedicated to delivering high-quality products alongside excellent customer service. Please review our refund policy outlined below to ensure clarity and understanding:

Understanding Our Refund Policy

1. Refund Requests Within 24 Hours: To cancel your order, contact us within 24 hours. If the order hasn’t been processed, we’ll gladly offer a full refund. Reach out to our customer support promptly.

2. Refund Requests After 24 Hours: Orders processed beyond 24 hours are ineligible for a full refund. If eligible, a partial refund may apply under specific conditions.

3. Partial Refunds for Late Requests: For requests beyond 24 hours, we may offer up to a 50% refund. This helps mitigate handling costs associated with recalling or processing the package.

4. No Refund After Shipment: Once shipped and tagged with a tracking number, the order isn’t eligible for a refund. Verify all order details before confirmation.

Addressing Common Refund Issues

5. Insurance and Customs Issues: We insure all orders during transit. If customs detain your package with no release, expect a full refund. Though customs delays are beyond our control, we assist in resolving them.

6. Incorrect Address or Delivery Issues: Customers bear reshipping costs for delivery failures due to incorrect details provided. Double-check your shipping information before finalizing any order.

Our Commitment to Your Satisfaction

For inquiries or concerns about our refund policy, contact our customer support team. We aim to assist you, ensuring a satisfactory experience.

Thank you for shopping with AweVape, where Europe’s best-selling disposable vapes are available at unbeatable prices!